Returns & Refunds
Our hassle-free return policy ensures you can shop with confidence.
Return Policy
Return Period
You can return most items within 7 days of delivery. The return period begins from the date you receive the product.
Return Conditions
- Item must be unused and in original packaging
- All tags, labels, and accessories must be intact
- Original invoice or proof of purchase required
- Item should not be damaged or tampered with
How to Initiate a Return
- Log in to your SkyTech account
- Go to "My Orders" section
- Select the order you want to return
- Click on "Return Order" button
- Select the items and provide reason
- Submit the return request
Refund Process
Refund Timeline
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The actual time for the amount to reflect in your account depends on your bank or payment provider.
Refund Methods
- •Original Payment Method: Refunded to the same card/account used for purchase
- •Wallet Credit: Credited to your SkyTech wallet for future purchases
- •Bank Transfer: Direct transfer to your bank account (for COD orders)
Refund Confirmation
You'll receive an email confirmation once your refund is processed. The email will include the refund amount, method, and expected timeline for the amount to reflect in your account.
Non-Returnable Items
The following items cannot be returned or refunded once purchased:
Software & Digital Products
License keys, software downloads, digital content
Personalized Items
Custom-made products, engraved items
Hygiene Products
Personal care items, earphones (for hygiene reasons)
Clearance Items
Items marked as "Final Sale" or "No Returns"
Refund Timelines
Credit/Debit Cards
5-7 business days after processing
Net Banking
5-7 business days after processing
UPI
1-3 business days after processing
Wallet Balance
Immediate credit after processing
Cash on Delivery
7-10 business days via bank transfer
Return Shipping
Free Return Shipping
If the return is due to a defective product, wrong item delivered, or damage during transit, we cover the return shipping costs. We'll arrange a pickup from your location.
Customer-Paid Returns
For returns due to change of mind, wrong size/color selection, or other reasons not related to product defects, the customer is responsible for return shipping costs. We recommend using a reliable courier service with tracking.
Exchange Policy
Size/Color Exchange
For apparel and accessories, we offer one-time size or color exchange within 7 days of delivery, subject to availability. The customer is responsible for return shipping costs.
Defective Item Exchange
If you receive a defective item, we'll exchange it for a new one at no additional cost. We'll also cover return shipping for the defective item.
Need Help with Returns?
If you have any questions about our return policy or need assistance with a return, our support team is here to help.
Contact Support